Help Center

Shipping Destinations:

• We ship both locally and worldwide

Shipping times:

• Local orders take 5 business days to be delivered to you and we ship within 2 business days.
• International orders take 15 – 45 business days to be delivered and we ship within same 10 business days.
• Shipping time might vary depending on location, shipping  method and other factors.

Shipping cost:

• Orders over $500 will have free shipping.
• Orders under $500 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:We Take Responsibility

• If a product gets damaged or was faulty upon a delivery – we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@azzurncouth.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.

Customer Takes Responsibility

• Customer enters in wrong address and doesn’t let us know within 24 hours (We help by recharging shipping to new address.)
• Customer orders wrong item.
• Customer orders wrong color/size/style.
• Customer changes mind after an order has been shipped.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method the for goods – we will ship your package within 45 business days.Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country’s taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.The customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.

• Where customers can track their orders
• You can track your orders at the Order Lookup Page

• Is it possible to change the order and how it can be done?

It is possible to change the order. just delete order from Cart and Pick the new Order you want.

• If customer received only part of the whole order, what should be done?

Please contact customer care on support@azzurncouth.com and we will resolve the shipping issue

• Can a loyal customer get a discount?

Yes! We give discounts every 2 months to loyal customers

• When is the next promotion?

We will communicate with our customers when our next promotion is going to be active.

• Privacy policy.

Please check our Privacy Policy page for our Privacy policy. 

• How can an order be cancelled? 

Orders can be cancelled within 24hrs of making an Order via an email to support@azzurncouth.com

• If an order is shipped, separately will there be double shipping charge? 

Yes there will be shipping charges for separate orders after an order has been shipped. 

• Customs fees and/or taxes for international orders.

All customs fees and/or taxes for international orders are applicable and will be paid by the customer.